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- Avalon Travel Kefalonia-

 

 

1. Booking And Paying For Your Arrangements

Subject to availability, a booking is made with us when you:

  • tell us that you would like to accept our written or verbal quotation
  • you pay us a full payment
  • we issue you with a booking confirmation

We reserve the right to return your payment and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.
Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.

 

2. Tickets
Following receipt of your full payment, and the issue of our confirmation, you will usually receive the tickets you have booked within 48hours. We send e-tickets for bookings unless otherwise stated. Tickets have a high monetary value. You should treat them as you would your cash or passports and keep them safe at all times. It is your responsibility to provide a correct and suitable delivery e mail address. We will not re-issue or replace e-tickets sent to an incorrect address supplied by you. After your tickets have been sent to you, they are your responsibility and we will not issue replacements.

 

3. Accuracy
We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

 

4. Insurance
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including, but not limited to, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to partake in arrangements without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

 

5. Changes By You
If you wish to change any part of your confirmed arrangements, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

Please Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements (details are given in the descriptions of the arrangements in question).

 
6. If You Cancel
If you or any other member of your party decides to cancel your confirmed arrangements or any part of them you must notify us in writing or by email to info@avalontravel-kefalonia.gr . Your notice of cancellation will only take effect when it is received in writing by us at our offices. If the cancellation notice has been received prior to 48 hours from the tour date a full refund will be given. If the cancellation notice is received less than 48 hours prior to the tour date, a 100% cancellation charge will apply. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

 

7. If We Change Or Cancel
It is unlikely that we will have to make any changes to your arrangements, but occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date.

Occasionally we may have to make a major change to your confirmed arrangements. Examples of a “major change” would be a significant change to your itinerary, missing out one or more destination entirely, or where a cruise ship arrives late at the destination where your arrangements are to take place and consequently you are unable to join the arrangements for all or a significant proportion of it. We also reserve the right in any circumstances to cancel your arrangements. For example, if the minimum number of clients required for a particular arrangement is not reached, we may have to cancel it.

If we have to make a major change or cancel, we will tell you or your travel agent as soon as possible and if there is time to do so before the arrangements are due to commence, we will offer you the choice of:

  • (for major changes) accepting the changed arrangements
  • having a refund of all monies paid or
  • accepting an offer of alternative arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. Very rarely, we may be forced by "force majeure" (see clause 10) to change or terminate your arrangements.

 

8. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control.

 

9. Special Requests
Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

 

10. Disabilities And Medical Problems
We are not a specialist disabled excursion provider, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your chosen arrangements, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

 

11. Complaints
We make every effort to ensure that your arrangements run smoothly but if you do have a problem during the performance of your arrangements, please inform your tour guide immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us by emailing or writing to This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible. Failure to do so will affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract. If the problem still cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your tour, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

 

12. Your Behaviour
All people taking part in our arrangements are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other participants. If in our opinion or in the opinion of any person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave the arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost services will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the supplier prior to the conclusion of the arrangements. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your arrangements or with us.

 

13. Our Responsibilities:
We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. .

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

  • the act(s) and/or omission(s) of the person(s) affected;
  • the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
  • unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
  • an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.


Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or any business losses.We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website.

We guarantee to get you back to your ship on time for your cruise ships departure.

If your ship does not port (due to weather, force majeure, etc.) at a scheduled destination, we will a full refund of the arrangements you have booked that cannot take place due to the ship’s failure to port.

Contact Details

AVALON TRAVEL KEFALONIA
26 I.Metaxa str - 28100 Argostoli
Kefalonia - Greece

0030 26710 24165
0030 6941543334
info@avalontravel-kefalonia.gr 

 

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