Tel: 0030 6941543334 | Email: info@avalontravel-kefalonia.gr

AVALON TRAVEL KEFALONIA

Booking Terms

1. Booking And Paying For Your Arrangements

Subject to availability, a booking is made with us when you:

  • tell us that you would like to accept our written or verbal quotation
  • you pay us a full payment for excursions or 30% deposit for accommodation reservations
  • we issue you with a booking confirmation

We reserve the right to return your payment and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.
Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.


2. Tickets

Following receipt of your full payment, and the issue of our confirmation, you will usually receive the tickets you have booked within 48hours. We send e-tickets for bookings unless otherwise stated. Tickets have a high monetary value. You should treat them as you would your cash or passports and keep them safe at all times. It is your responsibility to provide a correct and suitable delivery e mail address. We will not re-issue or replace e-tickets sent to an incorrect address supplied by you. After your tickets have been sent to you, they are your responsibility and we will not issue replacements.


3. Accuracy

We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.


4. Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including, but not limited to, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to partake in arrangements without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.


5. Changes by You

If you wish to change any part of your confirmed arrangements, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

Please Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements (details are given in the descriptions of the arrangements in question).


6. If You Cancel

If you or any other member of your party decides to cancel your confirmed arrangements or any part of them you must notify us in writing or by email to  info@avalontravel-kefalonia.gr . Your notice of cancellation will only take effect when it is received in writing by us at our offices.

6.1 Excursions

 If the cancellation notice has been received prior to 48 hours from the tour date a full refund will be given. If the cancellation notice is received less than 48 hours prior to the tour date, a 100% cancellation charge will apply. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

6.2 Accommodation Reservations
If the cancellation notice has been received 30 days or more to your check-in date a full refund will be given. A 50% refund of the total cost will be issued between 14 and 30 days of your check-in date, less than 14 days a 100% cancellation charge will apply.


7. If We Change or Cancel


It is unlikely that we will have to make any changes to your arrangements, but occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date.

7.1 Excursions
Occasionally we may have to make a major change to your confirmed arrangements. Examples of a “major change” would be a significant change to your itinerary, missing out one or more destination entirely, or where a cruise ship arrives late at the destination where your arrangements are to take place and consequently you are unable to join the arrangements for all or a significant proportion of it. We also reserve the right in any circumstances to cancel your arrangements. For example, if the minimum number of clients required for a particular arrangement is not reached, we may have to cancel it.

If we have to make a major change or cancel, we will tell you or your travel agent as soon as possible and if there is time to do so before the arrangements are due to commence, we will offer you the choice of:

  • (for major changes) accepting the changed arrangements
  • having a refund of all monies paid or
  • accepting an offer of alternative arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. Very rarely, we may be forced by "force majeure" (see clause 10) to change or terminate your arrangements.

7.2 Accommodation Reservations
If we tell you about a major change after you book your accommodation, you can accept the new arrangements offered by us which will be either the same or similar standard and priced at the date of the change, if we are able to offer you one; or you can cancel with us and receive a full refund.


8. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control.


9. Special Requests

Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.


10. Disabilities And Medical Problems

We are not a specialist disabled excursion provider, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your chosen arrangements, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.


11. Complaints

We make every effort to ensure that your arrangements run smoothly but if you do have a problem during the performance of your arrangements, please inform your tour guide immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us by emailing or writing to info@avalontravel-kefalonia.gr as soon as possible. Failure to do so will affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract. If the problem still cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your tour, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.


12. Your Behaviour

 

12.1 Excursions
All people taking part in our arrangements are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other participants. If in our opinion or in the opinion of any person in authority, your behavior or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave the arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost services will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the supplier prior to the conclusion of the arrangements. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your arrangements or with us.

12.2 Accommodation Reservations
Only you can use your accommodation. You must not let anyone else stay there. You are responsible for any damage to your accommodation or its contents during your stay.
We can refuse to accept you on your holiday or continue dealing with you if we, or someone in authority, believe your behavior (by any form of communication or in person) is disruptive.
If you are disruptive on your holiday we can remove you from your accommodation. You will not be entitled to a refund and we will not provide compensation or meet any costs or expenses.

If you are disruptive you will be responsible for any damages, costs and expenses (including legal expenses) incurred as a result. This can include cleaning, repairing or replacing property lost, damaged or destroyed by you.
Disruptive behavior includes being threatening or abusive, damaging property, upsetting, annoying or disturbing any other visitors, our staff or putting any of them in danger.


13. Our Responsibilities:

We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. .

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

  • the act(s) and/or omission(s) of the person(s) affected;
  • the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
  • unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
  • an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.


Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or any business losses. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website.

13.1 Excursions
We guarantee to get you back to your ship on time for your cruise ships departure.

If your ship does not port (due to weather, force majeure, etc.) at a scheduled destination, we will give a full refund of the arrangements you have booked that cannot take place due to the ship’s failure to port.

AVALON TRAVEL KEFALONIA

Privacy Policy

Policy of Protection of Personal Data / Last updated:  03/11/20

Welcome to the Avalon Travel & Avalon Property Management & Hospitality Services Privacy Notice. Avalon Travel & Avalon Property Management & Hospitality Services respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as over the telephone) and tell you about your privacy rights and how the law protects you. We keep our website policies under regular review and will update the webpages as required. Please also refer to the Glossary that we have set out at the end of the Policy, if there is any terminology used in this privacy notice that you are unfamiliar with or that you don’t fully understand.


Important Information And Who We Are

We do not collect and process data except when voluntarily provided by you. Each visitor can navigate in our website without giving any personal information.
You will need personal data (first name, last name, email, phone number, address, zip code, city, country) when you proceed with your booking or when you fill the website contact form.

Purpose of this privacy notice
This privacy notice aims to give you information on how Avalon Travel & Avalon Property Management & Hospitality Services collects and processes your personal data, including any data you may provide through this website or via any other means (such as over the telephone) when you purchase travel services, when you sign up to our newsletter, when you take part in a competition etc. This website is not intended for children and the only circumstances in which we collect data relating to children, is where you make a booking of travel services and you have children in your party. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.


Controller
Avalon Travel & Avalon Property Management & Hospitality Services is the controller and responsible for your personal data (collectively referred to as " Avalon Travel & Avalon Property Management & Hospitality Services ", "we", "us" or "our" in this privacy notice). We have appointed a data controller who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data controller using the details set out below.


Contact details
Our full details are:
Full name of legal entity: Avalon Travel & Avalon Property Management & Hospitality Services
Name or title of Data Compliance Officer: Avalon Travel & Avalon Property Management & Hospitality Services
GDPR Enquiries: info@avalontravel-kefalonia.gr
Postal & Registered Address: 26 Metaxa I. str, Argostoli, Kefalonia. Greece. 28100
Telephone number: +30 26710 24165


The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
A. Identity Data
This includes data relating specifically to your identity, such as your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
B. Contact Data
This includes data relating to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers.
C. Financial Data
This includes data relating to your means and methods of payment, such as your bank account and payment card details.
D. Transaction Data
This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.
E. Technical Data
This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
F. Profile Data
This includes the data that we receive if or when you create a profile on our website and make use of that policy, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
G. Usage Data
This includes information about how you use our website, products and services.
H. Marketing and Communications Data
This includes your preferences in relation to whether or not you want to receive marketing from us and also your communication preferences.


We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this privacy notice. Special Categories of Personal Data We collect the following special categories of personal data about you.


ONLINE BOOKING SYSTEM


When you make a booking, you will be asked to complete online booking forms providing:
1. Shore Excursions Packages:  Lead Traveler (Adult), First Name, Last Name, E-Mail, Country Code, Phone Number, Cruise Ship, Date of Arrival, Disembarkation Time, Tour/Activity Language
2. Tour Packages: Lead Traveler (Adult), First Name, Last Name, E-Mail, Country Code, Phone Number, Hotel, Tour/Activity Language
3. Private Tours:  Lead Traveler (Adult), First Name, Last Name, E-Mail, Country Code, Phone Number, Hotel / Meeting Point, Number of Adults, Number of Children ( 4-14yrs), Number of Infants (0-3yrs), Pick up time, Tour/Activity Language
4. Accommodation: First Name, Last Name, E-Mail, Country Code, Phone Number, Accommodation Name, Number of people, Arrival Date, Departure Date

This information is essential to book and complete your reservation (including the sending of a confirmation email of the booking to you). These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions and bookings with you.


Details about your:

  • dietary requirements which may disclose your religious or philosophical beliefs;
  • health and medical information;

We collect and process the above data only where it is strictly necessary to do so in order to deliver the travel service that you have purchased. Furthermore, we will only collect and process the above special categories of sensitive personal data where you have provided us with your explicit consent to do so. You are not under any obligation to consent to us processing your sensitive personal data. However, without your consent, we won’t be able to make the necessary arrangements to provide the travel services that you have booked or are attempting to book. As a result, if you do not provide your consent, we will be unable to proceed with your booking. If you are happy to consent to our use of your sensitive personal data, you will also be able to withdraw your consent at any time. However, as this will prevent us from providing the travel service you have booked, we will be required to treat any withdrawal of consent as a cancellation of your booking and the cancellations in clause 1 of our Booking Terms and Conditions /booking-conditions will become payable. If you fail to provide personal data Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into, with you. In other words, where we require details from you in order to provide you with your chosen travel services, if you do not provide us with the necessary details then we will not be able to provide the services you have booked or are attempting to book. In this case, depending upon when you fail to provide the necessary data, we may either not be able to process your booking or we may have to cancel your booking, in which case we will treat this as a ‘cancellation by you’ in accordance with our Booking Terms and Conditions /booking-conditions. We will notify you if we are unable to process a booking or are required to cancel a booking for this reason.


How Your Personal Data Is Collected

We use different methods to collect data from and about you including through:

A. Direct interactions You may give us your Identity information, Contact information and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • make a booking of travel services;
  • create an account on our website;
  • subscribe to our newsletter or other publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey;
  • give us some feedback;
  • raise any formal complaint
  • notify us of any personal injury


B. Automated technologies or interactions As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you, if you visit other websites employing our cookies. Please see our cookie policy /cookie-policy for further details.


C. Third parties We may receive personal data about you from various third parties as set out below:

  • Technical Data from the following parties:
  • (i)  analytics providers, such as DoubleClick based outside the EU; Adthena based inside the EU.


How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract, we are about to enter into, or have entered into, with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.


Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any.


Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on, to process your personal data where more than one ground has been set out in the table below.

policy table

Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.


Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.


Marketing Loyalty programme
Avalon Travel & Avalon Property Management & Hospitality Services may on occasion send you a gift or item, as an existing customer loyalty gesture. There is no inducement or requirement to make a further booking. Should you not wish to participate in this programme, please email: info@avalontravel-kefalona.gr


ANONYMOUS DATA / "COOKIE" TECHNOLOGY
To make this site work properly, we sometimes place small data files called cookies on your device. Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalized experience. These preferences are stored in a file on your computer's hard disk drive. For example, a cookie would contain your preferred country of residence so we do not have to ask you this question each time you visit.Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you "manually" delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser. We also use analytical cookies. These allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us improve the way our website works, for example by making sure users find what they need easily.
The visitor / user of this website may adjust his schedule for navigation and web browsing (web browser) so that either warns him to use "cookies" on certain services or to refuse to accept the use of "cookies "in any case. If the visitor / user of the services and pages do not wish to use "cookies" to identify himself may have limited access to some of the services, uses or functions provided by this website.
You can control and/or delete cookies as you wish - for details, see aboutcookies.org 


Change of purpose
We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


How We Disclose Your Personal Data


We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.


A. Internal Third Parties as set out in the Glossary below, section 10
B. External Third Parties as set out in the Glossary below, section 10
C. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.    Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business,  then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


When We Transfer Your Data Overseas


We share your booking data within the Company and if shared outside the EEA, is only within the context of an intra-group transfer (such as our IT development team) Booking data held in databases outside the EEA for the purpose of ensuring that all required information has been provided to confirm your booking, will be automatically deleted after a 1 week period, post processing and transfer to our central booking system. Where we are unable to rely on one of the safeguards outlined below when transferring data to those suppliers outside the EEA, we will rely on the derogation under Article 49 of the in order to transfer your personal data to countries outside the EEA (as the transfer relates to the performance of a contract for your benefit), and you hereby permit us to do so. You also acknowledge that where your personal data is transferred outside the EEA, controls on data protection may not be as wide as the legal requirements within the EEA. For all other transfers of data that are unrelated to the provision of travel services to you, whenever your personal data is transferred outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:


How We Secure Your Data


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


How Long We Retain Your Data For


How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, insurance, dispute resolution or other related requirements in order to conduct our business, such as the detection and preventions of fraud or other illegal activities. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In addition to the above, by law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us. In some circumstances you can ask us to delete your data: see Request erasure below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data to request certain aspects of your data

  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent


If you wish to exercise any of the rights set out above, please contact us at: info@avalontravel-kefalonia.gr

No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


Time limit to respond
We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary


LAWFUL BASIS

  • Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us info@avalontravel-kefalonia.gr
  • Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

  • Internal Thirt Parties Other companies within Avalon Travel & Avalon Property Management & Hospitality Services [acting as joint controllers or processors] such as Sami Computers, based in Kefalonia who provide IT and system administration services.
  • External Third Parties
    1. Suppliers of travel services [acting as processors] based in Kefalonia, who provide the travel services that make up any booking of travel services that you make with us. These may include Airlines, Car Hire Providers, Transfer Services, Credit & Debit card companies, Insurance Policy suppliers, Destination Authorities (Visitor Registrations), Property Owners and other providers as necessary to complete your booking contract with us.
    2. Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based in Greece who provide [consultancy, banking, legal, insurance and accounting services].
    3. HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based in Greece, who require reporting of processing activities in certain circumstances.


YOUR LEGAL RIGHTS
You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which over-ride your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful, but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Contact Details

AVALON TRAVEL KEFALONIA
26 I.Metaxa str - 28100 Argostoli
Kefalonia - Greece
Tel: 0030 26710 24165
Mob: 0030 6941543334
 

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Contact Details

AVALON TRAVEL KEFALONIA
26 I.Metaxa str - 28100 Argostoli
Kefalonia - Greece
Tel: 0030 26710 24165
Mob: 0030 6941543334
 

FOLLOW US

Online Bookings

Make your online reservation now easily & safe!
 

 

BOOKING TERMS & PRIVACY POLICY

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